Frequently Asked Questions

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What party packages do you offer?

Choose a two-hour party or a 90-minute Weekday Sprinkle Party. Prices, guest limits, party spaces, and available extras vary by location. Check your selected package for the details before booking.

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How long is each party?

Two-hour parties include playtime, celebration time, and cleanup within your reserved two hours. Weekday Sprinkle Parties last 90 minutes. Please finish cleanup by the end of your reservation so we can welcome the next guests.

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Will the location be private for our party?

For two-hour parties, San Rafael, Santa Barbara, and Tracy close to the public during your reservation. Albany provides a private party room while the play area remains open to the public. Check the Weekday Sprinkle package details for that party’s arrangements.

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Can we bring our own food or cake?

For two-hour parties, you’re welcome to bring food, cake, and snacks. Weekday Sprinkle Parties allow cake or cupcakes only; other outside food is not permitted. Keep all food in the designated dining area.

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How do I reserve a party?

Choose your location and package, select an available date and time, and complete the booking details and checkout. A deposit secures your reservation. Review your package, extras, and total before completing checkout. A 3% card processing fee applies to the entire party total, including the deposit. Displayed prices reflect the cash discount.

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What is the cancellation policy?

Your $100 deposit is non-refundable and goes toward your party total. You may reschedule once without a rescheduling fee with at least 7 days’ notice, subject to availability. Open your confirmation email and tap Manage Booking to choose a new available date and time. Any package or extras price difference applies. Requests within 7 days, including illness, require team review and cannot be guaranteed. Cancellations and missed parties forfeit the deposit. For help, text us with your booking name, location, party date, and preferred new date.

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Can adults join in the fun?

The courses are designed for children, but adults are welcome to participate when needed. Seating is available for adults who prefer to watch.

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How early should we arrive?

Please arrive 15 minutes before your scheduled start time to check in and set up. Our staff can help with last-minute details.

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Are tables and chairs included?

Yes. The arrangements vary by location:

Albany: Up to 5 large tables and 50 chairs.

San Rafael: 16 square tables and 30 chairs.

Santa Barbara: 3 large tables and 20 chairs, plus 10 round tables and 30 chairs.

Tracy: 1 large table, 5 square tables, 15 chairs, and 2 large benches.

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What should we leave at home?

Please do not bring popcorn, glitter, confetti, face paint, small glass bottles, or sharp objects. Helium balloons are not allowed at San Rafael. A cleaning fee may apply for food left outside the designated dining area.

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Still have a question?

Text (877) 586-7248. We look forward to celebrating with you!