A party with Jump! City is fun and easy, we can even help coordinate food with local pizza, sandwich, and bagel options! All parties come with a customized Happy Birthday sign with your child's name on it!

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Frequently Asked Questions

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When I book a party, is it private or open to the public?

• Booking a party in San Rafael, Santa Barbara or Tracy secures the entire location exclusively for your guests, we will be closed to the general public during your party. ​

• Booking a party in Albany secures either the Beavers Room or the Ducks Room exclusively for your guests.

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What is your maximum capacity?

• Capacity varies by location, click the 'Book A Party Now' link to view each location and respective capacity. If additional capacity is needed, please get in touch with us to ensure we can accommodate you. 

• Our Albany location can accommodate parties of up to 50 kids, please get in touch with us for more information on larger parties, pricing, and availability. 

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How soon before the party can I arrive?

• We will be ready for you 15 minutes before your scheduled party start time to allow time to set up and decorate. 

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What about food and beverage?​

• If you order pizza through us, our standard order is a mix of cheese and pepperoni, double-cut. We can substitute any single-topping pizza at no additional cost. If you'd like to modify the quantity or add specialty pizzas, please contact us after booking and we'll simply add any associated extra costs to your party total. 

• Although we offer food package options you are also free to bring in your own food and beverage. Please note the exceptions listed at the bottom under items not allowed. 

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Are participant waivers required?

• Yes, a signed waiver is required for all participants. Guests can sign in advance digitally here or by clicking the 'Waiver' link at the top of the website. We will also have paper and electronic options to sign the waiver in person on the day of your event. 

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Can I bring in my own decorations?​

• We love a themed party! Home-made or store-bought, decorations add a great touch to any party. Please note the exceptions listed at the bottom under items not allowed. Out of consideration for our next guests, we do ask that decorations be removed at the end of your party. 

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Do I need special socks?

• We recommend grip socks at all locations, and grip socks are required in our Albany and Santa Barbara locations. You don't need to use ours, feel free to bring your own for your guests. If you would like to add socks to your party, we offer an unlimited sock package for $45 that will cover all participants. If you'd prefer to buy them individually, they are available for $3.50. You can select the sock option at checkout. For hygienic reasons, no bare feet are allowed!

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When do I pay my final balance?

• We collect a $100 deposit at the time of booking, and the remainder of your party balance is collected in person on the day of your event. As noted on the party checkout page, a 3% credit card processing charge will apply to a final balance paid by a card. 

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Are tables and chairs included?

• Yes, tables and chairs are included for all Jump! City party reservations.

  • Albany 

    • Beavers Party room is set up with 3 6-foot party tables and 30 chairs

    • Ducks Party room is set up with 2 6-foot party tables and 18 chairs

  • San Rafael - 16 tables and 31 chairs​

  • Santa Barbara - 3 party tables and 20 chairs, additional 10 round tables and 32 chairs

  • Tracy - 5 tables, 15 chairs, and 2 large benches

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Can I bring in a tablecloth?

• Absolutely! Without a cover, our tables are plain and boring! Tablecloths will help make your party theme pop! Our table sizes vary by location as noted below:

  • Albany -  The Beavers room includes 4 standard 6-foot tables and will accommodate a standard tablecloth. The Ducks room includes 3 standard 6-foot tables and will accommodate a standard tablecloth.  Please note the party room tablecloths we have are for display purposes and will be removed before your event so that you can better decorate for your party's theme! We have a back entrance available that can make loading and unloading easier - ask your attendant on the day of your event!

  • Santa Barbara - The party room contains three standard 6-foot tables and will accommodate a standard tablecloth. We also have multiple round tables and shelving that can be used as gift or food tables. Please note the party room tablecloths we have are for display purposes and will be removed before your event so that you can better decorate for your party's theme! We have a back entrance available that can make loading and unloading easier - ask your attendant on the day of your event!

  • San Rafael - Fifteen 3'x​2.5' tables that can be pushed together in a single row or a double-wide rectangular arrangement. One taller 4'x2.5' table is available and can be used as a gift or food table. Either configuration will accommodate a standard 6-foot tablecloth.

  • Tracy - Five 3'x2.5' tables that are pushed together into a single row. These tables will accommodate a standard 6-foot tablecloth. 

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How long is the party slot?

• Parties are two hours long, plus an additional 15 minutes reserved beforehand for set up. We will be checking in with you during your party and we will give you a courtesy reminder near the end of your party. Please note there is no buffer at the end, and we may have another party scheduled after yours. Out of consideration for our next guests, please plan your event so that you don't feel rushed with cake and cleanup at the end. Just like your setup time, we want to be fair to our next guests and ensure they have adequate time to set up as well!

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Can I add additional time to my party?​

• Although two hours is a long time (and kids are generally starting to get tired!), we can customize your party by adding on additional time in one-hour blocks. Typically this is done when a performer (magician, princess, character, balloon artist) is brought onsite. Please contact us to discuss adding more time to your booking!

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Anything else I should know? What can't I bring?​

• We do not allow items that can leave a mess or damage our jumpers, and a cleaning fee may apply if our equipment is dirtied or stained. Items not allowed include but are not limited to popcorn, glitter, confetti, face paint, small glass bottles, and sharp objects. Please note that a cleaning fee may also apply to food that has left the designated dining area. We strive to maintain a clean and safe environment for you and all of our guests, your cooperation is appreciated! 

• Due to too many runaway balloons and the potential to interfere with the laser smoke detection system, the landlord in our San Rafael location has requested that we no longer allow helium balloons (regular air-filled balloons are still fine). 

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We're looking forward to your party with us! Feel free to drop us a chat message or text our phone number for any other questions not covered here!